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FAQ

Can I make changes to my order?

Yes, but please remember our goal is to process and ship your order as quickly as possible. You will have 30 minutes to change or cancel your order after you have placed it. If you wish to modify or... 

What are my payment options to place an online order?

The following payment options are accepted: Visa MasterCard American Express Discover PayPal 

If I place an order online, how long does it take to ship?

Most of the items listed on our site are available in our Fulfillment Centers and should ship out within one to two business days. Items shipping from the vendor directly... 

How much duty and taxes are charged on international orders?
Duties (or customs tariffs) are set by the destination country customs authorities. It is calculated based on a combination of the country of origin (manufacturing) of the goods being purchased...

How do I unsubscribe to 5thaveshoes.com emails and offers?

To stop receiving email and direct mail correspondences from 5thaveshoes.com : Click unsubscribe inside our email Change Your Email Frequency Select the option to be removed from receiving our offers, coupons and other... 

What do I need to know about my Truck Delivery?
Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is scheduled and confirmed, if you are not home to accept the delivery, the delivery guy will leave a note on your door and you'll need to reschedule for another delivery day.

What is 5thaveshoes.com return policy? For more information on our Easy Returns policy please visit our return policy page.

Do you price match items found advertised for less at another website/retail store? Yes,sunshine saving will gladly match our direct competitors' price on identical items. Please note: These orders cannot be processed on our website.
Does Sunshine Saving charge a Restocking Fee for canceled Truck Delivery orders?In some instances a Restocking Fee may be applied. Please refer to the table on our return & exchange page.

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